Privacy Policy – How je777 Protects Your Data

01 Introduction

This Privacy Policy explains how je777 ("we", "us", "our", "the Platform") collects, uses, stores and protects the personal information of players and visitors ("you", "your") who access and use the je777 website, mobile app and related services.

We understand that privacy is important to our players. When you register an account on je777, deposit funds in PKR, place a bet on cricket or PSL, play a slot or contact our support team, you are sharing information with us. This policy is our commitment to being transparent about exactly what that information is and how it is handled.

By creating a je777 account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full agreement between you and je777.

02 What We Collect

The information we collect about you falls into two broad categories: information you provide to us directly, and information we collect automatically as you use the Platform.

Information you provide directly:

• Registration details: Full name, date of birth, gender, email address, phone number and any other details required to create and verify your account.
• Identity verification documents: Copies of government-issued ID such as a CNIC or passport, and in some cases proof of address, when verification is required before processing withdrawals or at our discretion.
• Payment information: Details related to your JazzCash account, Easypaisa wallet, Raast ID, bank account or other payment methods used for deposits and withdrawals in PKR. We do not store full card numbers or wallet PINs.
• Support communications: Any messages, emails or chat transcripts exchanged between you and the je777 support team.
• Responsible gaming preferences: Deposit limit settings, self-exclusion requests and other account control preferences you set within your account.

Information collected automatically:

• Device and technical data: Your device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, time spent on the Platform, games played, bets placed, session duration, click patterns and navigation history within the Platform.
• Location data: General geographic location derived from your IP address. We do not collect precise GPS location data unless you have explicitly granted permission through the mobile app.
• Cookies and tracking data: See Section 05 for full details on how we use cookies and similar technologies.

03 How We Use Your Data

The data je777 collects is used for specific, legitimate purposes directly related to operating the Platform and providing you with a safe, functional and personalised experience. We do not use your data for purposes beyond those described here.

If you have opted in to receiving promotional communications, we may contact you about new features, upcoming PSL promotions, casino bonuses, deposit offers and other relevant updates. You can opt out of marketing communications at any time by updating your account notification preferences or by contacting support.

04 Payments and Transaction Data

All financial transactions on je777 are denominated in Pakistani Rupees (PKR). When you make a deposit or withdrawal using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, certain payment details are processed to complete the transaction.

je777 does not store complete payment credentials such as full card numbers, bank account passwords or mobile wallet PINs on our servers. Payment processing is handled through our integrated payment partners, who maintain their own security and compliance standards.

• Transaction records including amounts, dates, payment method type and transaction reference numbers are retained in your account history.
• This transaction data may be reviewed as part of routine fraud prevention, identity verification or in response to a dispute raised by you or your payment provider.
• Chargeback or dispute investigations may require us to share transaction records with the relevant payment provider to resolve the matter.

05 Cookies and Tracking Technologies

je777 uses cookies and similar technologies to keep the Platform working correctly, to remember your preferences, and to understand how players interact with the site and app. Below is an explanation of the types of cookies we use and why.

• Essential cookies: These are required for the Platform to function. They manage your login session, keep you authenticated while you navigate between pages, and ensure that your account settings are applied correctly. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: These remember your preferences such as your preferred language, display settings and last-used payment method, so you do not have to re-enter this information every session.
• Analytics cookies: These help us understand how players use je777 — which games are most popular, which pages have the highest drop-off, and how navigation flows work. This data is aggregated and does not identify you personally. It is used to improve the Platform experience.
• Security cookies: These assist with fraud detection by identifying unusual login behaviour, suspicious session patterns or access from unrecognised devices.

You can control cookie preferences through your browser settings. However, disabling essential cookies will affect your ability to log in and use core features of je777. For mobile app users, cookie-equivalent tracking is managed through the app's session handling and can be reviewed in your device's app permission settings.

06 Third-Party Sharing

je777 does not sell your personal data to any third party. However, in order to operate the Platform effectively, we do share certain data with trusted service providers and partners in the following specific circumstances:

• Payment processors: We share the minimum necessary payment details with our integrated payment partners — including JazzCash, Easypaisa, Raast and bank networks — solely to process your PKR transactions.
• Game software providers: Third-party game studios that supply the slots, live dealer and other casino titles in our Game Lobby may receive anonymised session data to support RNG certification, jackpot verification and technical fault investigation.
• Identity verification services: When account verification is required, details may be shared with a third-party verification provider to confirm your identity against provided documents.
• Analytics providers: Aggregated, anonymised usage data may be processed by analytics tools to help us understand Platform performance. No personally identifiable information is included in this data.
• Legal and regulatory obligations: We may disclose personal data if required to do so by law, court order, or in response to a legitimate legal process. We will only disclose the minimum information necessary to satisfy the specific requirement.

All third parties with whom we share data are required to handle it securely and to use it only for the specified purpose. We do not authorise any third party to use your data for their own marketing or commercial purposes.

07 Data Security

Keeping your data secure is a priority at je777. We have implemented a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration or disclosure.

• Encryption in transit: All data exchanged between your browser or app and our servers is encrypted using TLS (Transport Layer Security). This applies to login sessions, deposits, withdrawals and any other account interactions.
• Encryption at rest: Sensitive stored data — including identity documents and payment references — is encrypted at rest on our servers.
• Access controls: Internal access to player data is restricted to authorised staff with a documented need. Access logs are maintained and reviewed regularly.
• Fraud monitoring: Automated systems monitor account activity for unusual patterns that may indicate unauthorised access or fraudulent behaviour. Suspicious activity triggers internal review and, where necessary, temporary account protection measures.
• Secure development: Our development team follows secure coding practices and conducts regular security reviews of Platform code and infrastructure.

While we take all reasonable steps to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — please use a strong, unique password for je777, do not share your login credentials with anyone, and contact support immediately if you notice any suspicious activity on your account.

08 Data Retention

je777 retains personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required to meet our internal security, fraud prevention and record-keeping obligations.

• Active accounts: Data is retained for the full duration that your account remains active on the Platform.
• Closed accounts: Following voluntary or involuntary account closure, core account records including identity documents, transaction history and correspondence are retained for a minimum period required for fraud prevention and dispute resolution purposes.
• Support records: Communications with our support team are retained for a reasonable period after the matter is resolved, to assist with any follow-up queries.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be used to identify individual users.

When data is no longer required and the retention period has elapsed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

09 Your Rights Over Your Data

You have the following rights regarding the personal data that je777 holds about you. To exercise any of these rights, please contact our support team with your registered account details and a description of your request.

10 Children's Privacy

je777 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. The Platform, including all casino games, sports betting and promotional content, is intended solely for adult users.

If we become aware that a user under the age of 18 has registered an account or provided personal information to us, we will close the account immediately, delete the associated data, and return any deposited funds to the original payment source where possible.

If you are a parent or guardian and you believe your child may have accessed or registered on je777, please contact our support team immediately so we can investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

je777 may update this Privacy Policy from time to time to reflect changes in the way we operate the Platform, changes in applicable requirements, or improvements to our data handling practices. When we make material changes, we will take reasonable steps to notify registered players — typically through an in-Platform notification or an email to your registered address.

The date at the top of this page always reflects the most recent revision. We encourage you to review this policy periodically. Your continued use of the Platform after any update is published constitutes your acceptance of the revised policy.

If you do not agree with a change to this Privacy Policy, you should stop using the Platform and contact support to request account closure and deletion of your personal data, subject to our retention obligations described in Section 08.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise one of your data rights, or wish to raise a concern about how we handle your personal information, you can reach the je777 support team through the following channel: